Returns & Refunds

This Returns & Refunds Policy explains how DittoLiving handles return requests for gifts bought on our storefront. It works together with our Terms of Service.

Use Track order with your order number. Submit a return request with a clear reason. You may attach photos when something arrived damaged or incorrect.

Requests are reviewed by our team. You will see the decision on Track order and, when we have your email, we will notify you there as well.

• Item arrived damaged, defective, or materially different from the listing
• Wrong item sent relative to what you ordered
• Order cancelled by us before fulfilment for stock or operational reasons

Personalised items and opened consumables may be declined unless there is a quality fault attributable to us.

Please submit a request within 7 days of the order moving to completed (or ready for pickup), unless we tell you otherwise in writing. Later requests may still be reviewed at our discretion.

Approving a request records our decision in Admin. Completing the money refund is done through our payment provider (Paystack/Credo) or bank transfer. Timing depends on the provider and your bank — typically a few business days after we process the payout.

We do not offer exchanges as a default; a new order can be placed if you still need a gift.

If the fault is ours (damage, wrong item), we will not charge you for return logistics we arrange. If the return is for change-of-mind where we agree to accept it, delivery fees already paid are usually non-refundable unless we say otherwise when approving.

Questions about a request: use the contact details in our store footer, and include your order number.